Decision Support · Side-by-side
Compare pricing, strengths, and use cases so it is easier to pick the right fit.
Change tools
For non-technical users who want a chatbot up and running in minutes, Chatbase is the clear winner—it's cheap, fast, and works with just a few PDFs or a website URL. Aivo is a powerful enterprise tool with video avatars and deep omnichannel support, but its complexity and hidden pricing make it overkill for most everyday users. The single biggest difference: Chatbase is a plug-and-play chatbot for small teams, while Aivo is a full-scale customer support platform built for large companies.
Aivo
Chatbase
Scores at a glance
Choose Aivo if
Choose Chatbase if
Key differences
Facts side by side
| Aivo | Chatbase | |
|---|---|---|
| Free plan | ||
| Mobile app | ||
| API access |
Common questions
No. Aivo is designed for large companies with IT teams and budgets that can afford custom enterprise pricing. Chatbase is cheaper, faster to set up, and works perfectly for small businesses that just need a website chatbot.
You can view and respond to chats from your phone via the web browser, but there is no dedicated mobile app for managing the bot. Aivo also lacks a mobile app.
Chatbase has built-in lead forms that capture names, emails, and phone numbers during conversations. Aivo can also qualify leads, but it requires more setup and is overkill if lead capture is your main goal.
Yes, to some degree. Aivo's onboarding involves connecting APIs to your CRM and ERP, and designing decision trees with conditional logic. Chatbase requires zero coding.
If your customers prefer face-to-face interaction online (e.g., real estate, financial advising), a video avatar can build trust. For most e-commerce or FAQ use cases, a text chatbot is sufficient and much cheaper.
Chatbase offers email and chat support with a free tier. Aivo's support is enterprise-grade but only available after you sign a contract. For everyday users, Chatbase's support is more accessible.
Chatbase wins for everyday users with its instant setup and low price; Aivo is a powerful but complex enterprise tool for those who need video avatars and deep integrations.
If you're a regular person or small business owner, start with Chatbase—it's free to try, dead simple, and does everything most people need. Only consider Aivo if you have a larger team, a bigger budget, and a real need for video avatars or cross-platform chat persistence.
