Decision Support · Side-by-side
Compare pricing, strengths, and use cases so it is easier to pick the right fit.
Change tools
LiveHelpNow
Best overallLiveHelpNow wins for most small businesses because it's cheaper, easier to start, and handles sensitive data (HIPAA/PCI) out of the box. BoldDesk is better if you need unlimited agents at a flat price and deep customization, but it costs more and takes longer to set up. The single biggest difference is price vs. compliance: LiveHelpNow starts at $39/mo with strong security, while BoldDesk starts at $99/mo but offers unlimited agents.
BoldDesk
LiveHelpNow
Scores at a glance
Choose BoldDesk if
Choose LiveHelpNow if
Key differences
Facts side by side
| BoldDesk | LiveHelpNow | |
|---|---|---|
| Free plan | ||
| Mobile app | ||
| API access |
Common questions
No – LiveHelpNow is better because it offers HIPAA compliance, which BoldDesk does not. If you handle patient data, choose LiveHelpNow.
LiveHelpNow is easier. You just add a snippet to your website. BoldDesk requires DNS records, CSV imports, and custom fields – more steps for a beginner.
BoldDesk has a mobile app but it lags behind the web version. LiveHelpNow does not advertise a mobile app, so neither is great for mobile-first use.
BoldDesk at $99/mo for unlimited agents is cheaper than LiveHelpNow at $39–$79/mo per agent. For 10 agents, LiveHelpNow would cost $390–$790/mo.
BoldDesk integrates with Slack and Microsoft Teams for notifications. LiveHelpNow does not list Slack/Teams integrations in its facts, so BoldDesk is better for team chat.
LiveHelpNow wins for affordability and compliance; BoldDesk wins for unlimited agents and customization.
If you're a small team or handle sensitive data, start with LiveHelpNow – it's cheaper, compliant, and quick to set up. If you have a big team and need deep customization, BoldDesk's unlimited agent pricing is a better long-term deal, but be ready for a more technical setup.
Detail pages: BoldDesk · LiveHelpNow
