Decision Support · Side-by-side
Compare pricing, strengths, and use cases so it is easier to pick the right fit.
Change tools
For most small businesses and non-technical users who need a quick, no-code chatbot for their website, Chatbase is the better pick—it's simpler, cheaper to start, and gets you a working bot in minutes. Engati is the powerhouse for larger operations that need to manage conversations across WhatsApp, voice, and many other channels, but its complexity and hidden pricing make it overkill for a casual user. The single biggest difference: Chatbase is a plug-and-play tool for your website, while Engati is an omnichannel platform built for enterprise-scale customer engagement.
Chatbase
Engati
Scores at a glance
Choose Chatbase if
Choose Engati if
Key differences
Facts side by side
| Chatbase | Engati | |
|---|---|---|
| Free plan | ||
| Mobile app | ||
| API access |
Common questions
Yes, for most small businesses. Chatbase is cheaper, faster to set up, and doesn't require a sales call to get started. Engati is better only if you need WhatsApp or voice channel support.
Engati offers a 7-day free trial, but after that you'll need to pay. The exact price isn't listed publicly—you have to contact their sales team for a quote.
Chatbase. You upload your documents, pick a model, and your bot is live in minutes. Engati requires you to design conversation flows and set up channels, which is more work.
Neither has a dedicated mobile app. You can access both through your phone's browser, but the experience is clunky, especially for Engati's complex dashboard.
Chatbase has built-in lead forms that pop up during conversations to collect names, emails, and phone numbers. Engati can do this too, but it requires more setup with CRM integrations.
Both support integrations, but Engati has more native connectors for CRMs like Salesforce and HubSpot. Chatbase relies more on Zapier for custom connections.
Chatbase wins for quick, affordable website chatbots; Engati wins for omnichannel power—but only if you need it.
If you're a small business owner, freelancer, or anyone who just wants a chatbot on their website without the headache, go with Chatbase—it's fast, affordable, and dead simple. If you're running a larger operation that needs to handle customer conversations across WhatsApp, voice, and multiple channels, Engati is the more powerful choice, but be ready for a steeper learning curve and a sales call to get pricing.
