Decision Support · Side-by-side
Compare pricing, strengths, and use cases so it is easier to pick the right fit.
Change tools
For most non-technical users, Determ wins for brand reputation monitoring with faster alerts and a friendlier interface, while Keatext is better for deep customer experience analysis from survey and support data. The single biggest difference is that Determ focuses on real-time social listening and crisis detection, whereas Keatext excels at mining existing feedback for root causes and NPS drivers.
Determ
Keatext
Scores at a glance
Choose Determ if
Choose Keatext if
Key differences
Facts side by side
| Determ | Keatext | |
|---|---|---|
| Free plan | ||
| Mobile app | ||
| API access |
Common questions
Yes — Determ is built for real-time brand monitoring and crisis detection on social media, while Keatext is designed for analyzing existing customer feedback like surveys and support tickets.
No — Keatext does not have a mobile app, so you'll need a computer to access its dashboards and reports.
Determ is slightly easier thanks to its user-friendly interface and guided onboarding, but both require a learning curve — Determ for Boolean queries and Keatext for taxonomy tuning.
Probably not — unless you have a large volume of customer feedback and a dedicated analyst to configure it, the price is hard to justify for a small team.
Yes — Determ supports exports in CSV, XLSX, PDF, and JSON, so you can pull data into spreadsheets or BI tools.
Determ — it lets you map competitors as separate topics for side-by-side comparison, while Keatext focuses more on your own customer feedback.
Determ wins for real-time brand monitoring at a lower price; Keatext wins for deep customer feedback analysis but costs more and requires more setup.
If you're a non-technical person looking to keep an eye on what people say about your brand online, start with Determ — it's cheaper, faster, and easier to get alerts. If you're drowning in customer survey responses and need to find patterns, Keatext is powerful but only if you have the budget and a team member who can handle the setup.
