Algomo
Scale your customer service with zero-code, multilingual AI agents that learn from your data in seconds.
The AI-native platform for automated customer service resolution across every channel.
Ada is a premier AI-native customer service platform designed for high-growth enterprises to automate resolutions across web, mobile, SMS, and social channels. By 2026, Ada has fully transitioned into an 'AI Agent' architecture, moving beyond traditional decision-tree chatbots to a sophisticated Reasoning Engine powered by large language models (LLMs). This architecture allows the platform to ingest vast amounts of unstructured data from help centers, PDFs, and internal knowledge bases to generate accurate, context-aware responses in over 100 languages. Ada's core value proposition lies in its 'Automated Resolution' metric, focusing on solving issues end-to-end without human intervention. The platform features deep integrations into CRM systems like Salesforce and Zendesk, enabling it to perform complex tasks such as processing refunds, tracking shipments, and updating subscription tiers via secure API calls. Its technical stack emphasizes enterprise-grade security, including PII masking and SOC2 compliance, making it a preferred choice for fintech and healthcare sectors. As of 2026, Ada's market positioning centers on 'Total Experience Management,' where the AI agent doesn't just respond but proactively identifies friction points in the customer journey and suggests automated fixes to administrators.
Uses LLMs to dynamically plan and execute a series of steps to solve complex customer inquiries without predefined paths.
Scale your customer service with zero-code, multilingual AI agents that learn from your data in seconds.
Build hyper-realistic, human-like conversational voice AI with sub-600ms latency.
Turn your knowledge base into an AI-powered autonomous support agent in minutes.
The first AI agent built for customer service that provides accurate, instant resolutions across all channels.
Verified feedback from the global deployment network.
Post queries, share implementation strategies, and help other users.
RAG-based (Retrieval-Augmented Generation) system that synthesizes answers directly from company documents.
Enables the AI to map user intent directly to REST API parameters for real-time task execution.
Real-time identification and masking of sensitive data (Credit cards, SSN) before it hits the logs.
NLU layers that understand and respond in over 100 languages using neural machine translation and LLM fine-tuning.
Proprietary attribution model that defines if a conversation was 'Automated', 'Escalated', or 'Incomplete'.
Allows admins to test different prompt variants and reasoning paths to optimize for CSAT.
Customers frequently inquire about return status and request labels, overloading human agents.
Registry Updated:2/7/2026
Urgent fraud reports need immediate intake even during off-hours.
Users struggle to find settings to upgrade or cancel plans.