Overview
Aisera is a leading-edge Generative AI platform engineered for the modern enterprise, specifically targeting IT, HR, and Customer Service operations. Built on a proprietary Universal Bot platform, Aisera integrates its 'AiseraGPT'—a domain-specific LLM architecture—to deliver high-accuracy automation. Unlike generic chatbots, Aisera employs a multi-layered approach consisting of Natural Language Understanding (NLU), Natural Language Generation (NLG), and a robust Knowledge Graph to resolve requests autonomously. By 2026, Aisera's market positioning has shifted toward 'Autonomous Service Operations,' where the platform doesn't just suggest answers but executes end-to-end workflows via deep API integrations with systems like ServiceNow, Jira, and Salesforce. Its technical architecture is cloud-agnostic, supporting deployments across AWS, Azure, and GCP, while maintaining strict enterprise-grade security and data privacy controls. The platform is designed to achieve 'TRU-Resolution,' a metric that measures end-to-end task completion without human intervention, effectively reducing service desk costs by up to 75% for Global 2000 companies.