Botsonic

Overview

Botsonic is an AI-powered chatbot platform designed to automate customer engagement, support, and sales. It allows users to train AI agents on their website data, files, and help center content to resolve up to 70% of customer queries instantly. The platform supports integration across various channels, including web, WhatsApp, SMS, Facebook Messenger and Slack. Botsonic features include natural language understanding, personalized recommendations, multilingual support (50+ languages), and seamless live agent handoff for complex inquiries. It leverages a proprietary AI Model Gateway (GPT Router) to dynamically route between multiple AI models, optimizing response quality and reliability. It also helps in automating employee support providing easy access to HR and company resources.

Common tasks

Customer Support Automation Lead Generation Employee Support Conversational Commerce Automated Customer Onboarding Personalized Customer Interactions 24/7 Customer Service AI-Powered Question Answering

FAQ

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What is Botsonic?

Botsonic is an AI chatbot platform that allows you to create custom AI chatbots for your website to automate customer engagement, support, and sales.

How does Botsonic work?

Botsonic scans your website, files, and help center to automatically handle customer queries and automate customer engagement. You train the AI agent on your data, customize its style, and add it to your website.

What integrations does Botsonic support?

Botsonic integrates with services such as WhatsApp, Facebook Messenger, Slack, and Zapier for a unified, omnichannel experience. It also integrates with Google Drive, Confluence, and Notion.

Is Botsonic secure?

Yes, security is a core aspect of Botsonic. The platform uses robust safeguards to protect your data, including data encryption, data segregation, audit logs, and redaction of sensitive information. Botsonic is also SOC 2 Type II and GDPR compliant.