The all-in-one browser-based Help Authoring Tool for modern technical documentation and content reuse.
ClickHelp is a professional, browser-based Help Authoring Tool (HAT) designed for technical communication teams to create, manage, and publish documentation from a centralized portal. Its technical architecture is built on a high-availability SaaS model that eliminates the need for local installations, enabling real-time collaboration among distributed writing teams. In the 2026 market, ClickHelp distinguishes itself by integrating deep AI-assisted drafting and automated content auditing, moving beyond simple text editing into semantic content lifecycle management. The platform excels in single-sourcing, allowing authors to maintain one master version of content while generating multiple outputs (Web Help, PDF, CHM) via conditional tagging and variables. It features a robust translation management module, supporting multi-language synchronization and integration with external translation services. For engineering teams, its ability to host interactive Swagger/OpenAPI documentation alongside manual text makes it a bridge between developer-centric and user-centric documentation. Security is enterprise-grade, utilizing encrypted data storage and granular permission sets to manage external and internal visibility, positioning it as a primary choice for regulated industries and large-scale software firms.
Uses Boolean logic tags to include/exclude specific paragraphs or sections during the build process.
Verified feedback from the global deployment network.
Post queries, share implementation strategies, and help other users.
Native rendering of OpenAPI definition files into interactive documentation portals.
Centralized database of text strings and content blocks that update globally when changed.
Side-by-side translation editor with XML/XLIFF export for professional translation agencies.
In-app heatmaps and search query reports to identify documentation gaps.
Dynamic mapping of UI elements to documentation topics via API or URL parameters.
System-wide tracking of cross-references and assets to prevent 404 errors.
Managing documentation for different software versions (v1.0, v2.0) without duplicating work.
Registry Updated:2/7/2026
Publish multiple versions to a single portal with a version selector.
Keeping documentation in 10+ languages in sync with rapid development cycles.
Maintaining sensitive internal HR and IT policies with strict access control.