Cogito

Cogito is an enterprise-grade AI platform that leverages human-aware signal processing to provide real-time behavioral guidance during voice interactions. Unlike standard sentiment analysis tools that rely solely on transcriptions, Cogito analyzes hundreds of non-verbal signals—including tone, pitch, pace, and conversational dynamics—to provide instant 'nudges' to agents. By 2026, the platform has integrated advanced generative AI to bridge the gap between behavioral coaching and automated quality assurance, creating a closed-loop system for agent development. The technical architecture is designed for ultra-low latency, processing audio streams in parallel with CRM data to offer contextual insights. Cogito's market position is uniquely centered on the 'Employee Experience (EX) = Customer Experience (CX)' philosophy, offering dedicated metrics for agent burnout and fatigue detection. Its deployment model is built for massive scale, supporting global contact centers within the finance, healthcare, and insurance sectors where emotional nuance and regulatory compliance are critical. The platform serves as a co-pilot for both agents and supervisors, providing a real-time window into the emotional health of every customer interaction.