LightBot
Agentic Workflow Orchestration for High-Velocity Lead Conversion
Enterprise-grade conversational process automation and Chatflow orchestration.
Converse.ai, now a core component of the Smartsheet ecosystem, represents the frontier of conversational process automation (CPA). Unlike standard customer support chatbots, Converse.ai provides a robust, no-code 'Chatflow' builder that enables technical architects to map complex logic, branching, and data manipulation through natural language interfaces. The platform's architecture is built on a proprietary Natural Language Understanding (NLU) engine that processes user intent and maps it directly to structured data operations within Smartsheet or third-party systems via webhooks. By 2026, the tool has evolved to support deep multi-modal inputs, allowing enterprises to trigger complex business workflows across Slack, Microsoft Teams, and internal portals using hybrid text and structured data inputs. It excels in environments where human-to-system interaction is the primary bottleneck, offering an orchestration layer that handles everything from simple data entry to multi-step approval sequences. Its market position is unique as it bridges the gap between pure-play AI assistants and heavy-duty RPA (Robotic Process Automation) tools, focusing specifically on chat-based business logic execution.
A node-based logic engine that allows for complex branching based on user response variables.
Agentic Workflow Orchestration for High-Velocity Lead Conversion
Turn anonymous traffic into qualified pipeline with autonomous conversational intelligence.
Omnichannel AI Chatbot Orchestration for Enterprise Automation
The intuitive no-code platform for building conversational apps and lead-gen workflows.
Verified feedback from the global deployment network.
Post queries, share implementation strategies, and help other users.
Proprietary algorithm that refines intent recognition based on historical user interactions.
Automatically parses dates, currencies, and names from unstructured chat text into JSON objects.
Deploy a single bot logic across multiple platforms while maintaining state consistency.
Native connectivity to Smartsheet's advanced automation engine for cross-platform data syncing.
Integrated OAuth workflows to ensure only authenticated users can trigger specific bot actions.
Maintains user state across sessions to provide a continuous conversational experience.
High volume of repetitive ticket requests for password resets and hardware status.
Registry Updated:2/7/2026
Sales reps failing to update CRM/Sheets due to complex mobile interfaces.
HR bottlenecks in processing simple time-off requests.