LightBot
Agentic Workflow Orchestration for High-Velocity Lead Conversion
Orchestrating seamless enterprise conversations through hybrid AI and knowledge management.
Creative Virtual is a pioneer in the Conversational AI space, renowned for its 'V-Person' technology and the V-Portal orchestration platform. By 2026, the company has solidified its position as a leading provider of hybrid AI solutions, blending large language models (LLMs) with structured, rules-based logic to ensure accuracy and compliance in highly regulated sectors such as finance, healthcare, and telecommunications. Their technical architecture revolves around the 'Glue' integration layer, which facilitates deep connections between disparate back-end systems and front-end conversational interfaces. The V-Portal serves as a centralized knowledge repository, allowing organizations to create once and deploy across web, mobile, social media, and internal helpdesk channels. This 'Human-in-the-Loop' approach allows for granular control over AI responses, mitigating hallucination risks while leveraging the generative power of modern AI. The platform is designed for enterprise-scale deployments, supporting over 30 languages and providing sophisticated sentiment analysis and real-time human handover capabilities. As the market shifts toward autonomous agents, Creative Virtual maintains a competitive edge through its focus on 'Knowledge-First' AI, ensuring that every automated interaction is grounded in verified organizational data.
A centralized management console that acts as a single source of truth for conversational content and business logic across all channels.
Agentic Workflow Orchestration for High-Velocity Lead Conversion
Turn anonymous traffic into qualified pipeline with autonomous conversational intelligence.
Omnichannel AI Chatbot Orchestration for Enterprise Automation
The intuitive no-code platform for building conversational apps and lead-gen workflows.
Verified feedback from the global deployment network.
Post queries, share implementation strategies, and help other users.
A proprietary middleware framework designed to map conversational intents to complex back-end API calls.
Combines Generative AI (LLMs) with Decision Trees and Knowledge Graphs to ensure factual accuracy.
Real-time analysis of user emotion that triggers immediate escalation to human agents when frustration is detected.
Machine learning modules that flag unresolved user queries for human review to continuously expand the knowledge base.
Cross-lingual NLP that recognizes the same intent across 30+ different languages without duplicate training.
Deep integration with IVR systems to convert voice input into structured data for automated processing.
Reducing call volume for simple balance checks and transaction history requests.
Registry Updated:2/7/2026
Automating step-by-step troubleshooting for broadband or mobile issues.
Managing high volumes of password resets and software access requests.