LiquidText
The infinite workspace for deep document analysis and multi-source synthesis.
The AI-powered knowledge base platform for scaling technical documentation and customer self-service.
Document360 has evolved into a leading 2026-era Knowledge Management System (KMS), leveraging a sophisticated RAG (Retrieval-Augmented Generation) architecture to bridge the gap between static documentation and interactive AI assistance. Its core engine, 'Eddy', acts as an AI concierge that indexes disparate documentation sources to provide instant, context-aware answers to both internal teams and external customers. The platform is architected for high-growth engineering teams, offering a dual-editor system (Markdown and WYSIWYG) that caters to both technical and non-technical contributors. With a robust versioning system and localization capabilities, it manages complex documentation lifecycles across multiple product versions and languages. In the 2026 market, Document360 distinguishes itself through its 'Knowledge Base Assistant' widget, which embeds the entire documentation repository directly into third-party web applications, significantly reducing support ticket volume through proactive deflection. Its enterprise-grade security, including SOC2 Type II compliance and advanced SSO configurations, makes it a preferred choice for fintech, healthcare, and high-security SaaS providers looking to centralize their intellectual property in a searchable, high-availability environment.
A RAG-based AI search agent that uses Large Language Models to interpret user queries and generate direct answers from the KB articles.
The infinite workspace for deep document analysis and multi-source synthesis.
Empower your teams to learn, practice, and perform with AI-driven sales enablement and microlearning.
Transform fragmented datasets into navigable, high-fidelity neural knowledge graphs for RAG orchestration.
The minimalist's gateway to focused reading and intelligent content archival.
Verified feedback from the global deployment network.
Post queries, share implementation strategies, and help other users.
Variable-based content blocks that can be globally updated from a single source across multiple articles.
An embeddable JS widget that delivers context-aware articles based on the CSS selector or URL path the user is visiting.
Git-style versioning for documentation, allowing simultaneous maintenance of 'Live', 'Beta', and 'Legacy' documentation sets.
Heatmaps and search analytics that track 'no-result' queries to identify documentation gaps.
Machine-translation workflows integrated with human-review gates for managing multi-lingual KB sites.
Integration with Okta, Azure AD, and Pingdom via SAML 2.0 and OpenID Connect.
High volume of repetitive support tickets for common configuration tasks.
Registry Updated:2/7/2026
Monitor ticket deflection analytics
Company policies and SOPs are scattered across Google Docs and Slack.
Developers struggle to use APIs due to lack of interactive documentation.