JivoChat
The all-in-one omnichannel business messenger for high-conversion sales and 24/7 AI-driven support.
The customer operations platform that combines the power of a CRM with the simplicity of email.
Front is a sophisticated customer operations platform that redefines the shared inbox through high-performance technical architecture and collaborative workflows. By 2026, Front has positioned itself as the premier solution for teams requiring deep collaboration within communication streams without the friction of traditional ticketing systems. Its architecture relies on a real-time sync engine that connects fragmented channels—including email, SMS, WhatsApp, and social media—into a unified workspace. Technically, it excels in its rule-based automation engine and advanced API capabilities, allowing for complex routing logic and external data enrichment. The platform's pivot toward 'Front AI' leverages large language models to provide automated tagging, sentiment analysis, and drafting, significantly reducing manual triage. This makes it particularly effective for industries with high-touch relationships such as logistics, fintech, and professional services, where maintaining a personal touch at scale is critical. Front's market position is distinct from Zendesk or Salesforce by focusing on the 'human-to-human' feel of email while providing the operational visibility and control of a robust enterprise CRM.
Uses LLMs to ingest your help center and documentation to automatically resolve common customer inquiries with verified sources.
The all-in-one omnichannel business messenger for high-conversion sales and 24/7 AI-driven support.
The complete customer service platform that delights customers and fuels sales through real-time communication and AI automation.
The AI-first customer service platform for mobile-native enterprises and gaming studios.
The person-centered customer service platform that treats customers like people, not tickets.
Verified feedback from the global deployment network.
Post queries, share implementation strategies, and help other users.
Algorithmic distribution of incoming messages based on agent availability, capacity, and expertise.
A complex boolean logic builder that triggers actions based on message attributes, time of day, or external API responses.
Real-time collaborative text editing within an email draft, similar to Google Docs.
Unifies protocol-diverse streams (SMTP, Twilio SMS, WhatsApp Business API) into a single UI component.
Aggregates performance data across all connected channels into unified SQL-like reporting dashboards.
Allows the sidebar to pull and display real-time data from internal databases or 3rd party APIs via JSON.
Managing high volumes of time-sensitive emails from multiple carriers and clients without losing track of responses.
Registry Updated:2/7/2026
Reply using a pre-saved template with dynamic variable insertion.
Ensuring secure, fast responses to account inquiries while maintaining a personal touch.
Coordinating interviews and candidate communications across a hiring team.