LightBot
Agentic Workflow Orchestration for High-Velocity Lead Conversion
The leading Conversational Engagement Platform for automated marketing, commerce, and support.
Gupshup is a premier global Conversational Engagement Platform that has evolved from a messaging aggregator into a full-stack Conversational AI suite. By 2026, Gupshup has solidified its market position through its 'Conversation Cloud,' which integrates Generative AI (via its proprietary ACE model) into business workflows. The technical architecture is built on a high-concurrency cloud infrastructure capable of processing over 10 billion messages monthly. It provides unified APIs that abstract the complexity of over 30 messaging channels, including WhatsApp, RCS, SMS, and Instagram. Gupshup’s 2026 strategy focuses on 'Commerce-led Messaging,' enabling end-to-end transactions within chat interfaces using native payment gateways. Their platform is architected to serve both low-code users through a visual Flow Builder and enterprise developers through robust SDKs. As businesses move away from static websites toward conversational interfaces, Gupshup serves as the middleware that connects enterprise ERP/CRM systems to the consumer's preferred messaging app, utilizing RAG (Retrieval-Augmented Generation) to ensure AI responses are grounded in specific corporate datasets.
A domain-specific GenAI engine that uses RAG to provide context-aware responses based on enterprise-specific data.
Agentic Workflow Orchestration for High-Velocity Lead Conversion
Turn anonymous traffic into qualified pipeline with autonomous conversational intelligence.
Omnichannel AI Chatbot Orchestration for Enterprise Automation
The intuitive no-code platform for building conversational apps and lead-gen workflows.
Verified feedback from the global deployment network.
Post queries, share implementation strategies, and help other users.
A single REST API endpoint that abstracts the protocols for 30+ messaging channels.
Enables rich, app-like experiences within the messaging thread using micro-web views.
Deep integration with Meta Ads Manager to attribute conversions directly from ad clicks to chat interactions.
A visual drag-and-drop canvas for designing complex decision trees and integration nodes.
PCI-compliant integration with Stripe, Razorpay, and PayPal inside the chat interface.
AI-driven scheduling and segmentation tool that optimizes message delivery based on user behavior.
High cart abandonment rates on mobile websites.
Registry Updated:2/7/2026
Bot sends shipping updates and tracking links.
Complex KYC processes leading to drop-offs.
Overloaded phone lines and missed appointments.