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The all-in-one business messaging platform that connects you to your customers with AI-powered efficiency.
Autonomous AI support agents providing human-level ticket resolution with deep RAG integration.
HelpWorks is a cutting-edge AI-native support platform designed for the 2026 enterprise landscape, where autonomous agents replace traditional rule-based chatbots. Its architecture is built on a proprietary Retrieval-Augmented Generation (RAG) engine that indexes internal documentation, previous ticket resolutions, and real-time product data to provide context-aware responses. Unlike first-generation chatbots, HelpWorks utilizes multi-step reasoning to handle complex troubleshooting sequences and can autonomously execute actions via secure API hooks—such as processing refunds, updating shipping addresses, or modifying subscription tiers. The platform emphasizes a 'Human-in-the-loop' (HITL) philosophy, where high-sentiment or high-complexity cases are seamlessly handed off to human agents with a full AI-generated brief. For technical teams, HelpWorks offers a headless API mode, allowing its intelligence to be embedded into custom mobile apps or proprietary web interfaces. By 2026, HelpWorks has positioned itself as the middleware of choice for companies looking to transition from reactive support to proactive, agentic customer success, drastically reducing Time-to-Resolution (TTR) while maintaining a natural, brand-consistent voice across voice, text, and social channels.
Allows the AI to perform POST/PUT requests to external APIs with verified user tokens.
The all-in-one business messaging platform that connects you to your customers with AI-powered efficiency.
The hybrid AI chatbot specifically engineered to automate e-commerce customer support and drive revenue.
Autonomous Customer Support Operations for Enterprise Scale
Turn your knowledge base into an AI-powered autonomous support agent in minutes.
Verified feedback from the global deployment network.
Post queries, share implementation strategies, and help other users.
Indexes multiple file formats (PDF, DOCX, MD) and connects them via a vector database for semantic search.
Uses real-time NLP to detect frustration and automatically alerts a human supervisor.
Natively supports 95+ languages without requiring manual translation of the knowledge base.
AI analyzes human-to-customer chat logs to suggest new knowledge base articles.
Automatically strips personal identifiable information from data before it hits the LLM.
A set of React and Swift components to build custom UI on top of the HelpWorks engine.
Customers wasting time waiting for agents to process simple returns.
Registry Updated:2/7/2026
AI confirms with customer
Technical teams overwhelmed by basic 'How-to' setup questions.
A US-based airline needing to support Italian and Japanese customers 24/7.