Crisp
The all-in-one business messaging platform that connects you to your customers with AI-powered efficiency.
Unifying Generative AI chatbots and human support for high-conversion customer experiences.
Kommunicate is a sophisticated AI-driven customer support orchestration platform that bridges the gap between automated self-service and human intervention. Built on a modular architecture, it leverages its proprietary 'Kompose' bot builder and advanced Retrieval-Augmented Generation (RAG) to allow businesses to train bots directly on their knowledge bases, PDFs, and website URLs. Positioned in the 2026 market as a leader in 'Hybrid Support Orchestration,' Kommunicate excels at complex intent recognition and seamless context-aware handoffs. Its infrastructure supports GPT-4o and Claude integration, ensuring that conversational agents are not just scripted bots but dynamic problem solvers. The platform focuses heavily on reducing 'Time to Resolution' by providing agents with AI-powered draft responses and sentiment analysis. For enterprise-grade scaling, it offers robust data residency options and deep integrations with the modern tech stack, including HubSpot, Zendesk, and WhatsApp. By 2026, Kommunicate has evolved to support agentic workflows, where AI agents can autonomously execute tasks within third-party systems via webhooks, transforming from simple responders into operational assistants.
Uses Retrieval-Augmented Generation to sync with external URLs and documents, creating a vector-based knowledge retrieval system.
The all-in-one business messaging platform that connects you to your customers with AI-powered efficiency.
The hybrid AI chatbot specifically engineered to automate e-commerce customer support and drive revenue.
Autonomous Customer Support Operations for Enterprise Scale
Turn your knowledge base into an AI-powered autonomous support agent in minutes.
Verified feedback from the global deployment network.
Post queries, share implementation strategies, and help other users.
A proprietary routing algorithm that transfers conversations to human agents based on bot confidence scores or user frustration.
Centralized interface for managing messages from WhatsApp, Telegram, Facebook, and Web.
Real-time suggestion engine for human agents, providing AI-drafted responses based on historical data.
Natural Language Processing (NLP) modules that tag user emotion in real-time.
Provides full access to CSS and JS for the chat widget and interactive templates.
Enables the bot to trigger external API calls during a conversation to perform actions like 'Check Order Status'.
High volume of 'Where is my order?' (WISMO) tickets flooding human agents.
Registry Updated:2/7/2026
Agents wasting time on non-serious inquiries during off-hours.
Repeated technical questions regarding API documentation.