JivoChat
The all-in-one omnichannel business messenger for high-conversion sales and 24/7 AI-driven support.
The omnichannel customer service CRM built for proactive, AI-driven automation and unified customer intelligence.
Kustomer is an advanced CRM platform specifically architected for modern customer service teams. Unlike legacy ticket-based systems, Kustomer utilizes a timeline-driven architecture that aggregates data from every touchpoint into a single view. By 2026, its position is solidified through KIQ (Kustomer IQ), a multi-layered AI suite that handles everything from intent detection to fully autonomous resolution via Generative AI. Its technical foundation rests on 'Klasses'—highly customizable data objects that allow businesses to model complex customer relationships and internal workflows without code. The platform's pivot toward an AI-first strategy allows it to handle massive volume by leveraging sentiment analysis and predictive routing, ensuring that human agents focus on high-value interactions. Its recent independence from Meta has accelerated its integration roadmap, now offering deep native connections with Shopify, Slack, and various social channels. The architecture is built for high-scale enterprise environments requiring SOC2 compliance and granular role-based access control, positioning it as a top-tier competitor to Zendesk and Salesforce Service Cloud in the high-growth mid-market and enterprise sectors.
Uses LLMs to suggest real-time responses and summarize long conversation threads for agents.
The all-in-one omnichannel business messenger for high-conversion sales and 24/7 AI-driven support.
The complete customer service platform that delights customers and fuels sales through real-time communication and AI automation.
The AI-first customer service platform for mobile-native enterprises and gaming studios.
The person-centered customer service platform that treats customers like people, not tickets.
Verified feedback from the global deployment network.
Post queries, share implementation strategies, and help other users.
Relational data objects that allow the storage of external data like 'Warranty' or 'Subscription' directly on the customer timeline.
A conditional logic engine that triggers actions based on event data, such as shifting a ticket's priority if sentiment is negative.
Embeds live data from external APIs (like UPS or Shopify) directly into the agent interface.
A unified stream of events where SMS, Email, and Chat appear in a single chronological thread.
NLP processing of incoming text to score customer mood from 1-100.
Dynamic grouping of customers based on shared attributes for targeted proactive outreach.
Reducing human agent workload for repetitive, policy-based tasks.
Registry Updated:2/7/2026
KIQ notifies the customer of success.
Minimizing inbound inquiries when shipping issues occur.
Ensuring high-value customers receive immediate attention.