LangBot
Omnichannel AI Chatbot Orchestration for Enterprise Automation

The self-hosted omnichannel customer support suite for secure, real-time engagement and ticketing.
LiveZilla is a robust, omnichannel help desk and live chat solution that has maintained a strong market position through 2026 by prioritizing data sovereignty and self-hosting capabilities. Unlike many SaaS competitors, LiveZilla allows organizations to host their support infrastructure on their own servers (On-Premise), which is critical for GDPR compliance and high-security sectors like finance and healthcare. Its technical architecture revolves around a PHP and MySQL backend, supporting both a modern web-based operator client and native mobile applications. The platform's 'LiveZilla ONE' iteration integrates live chat, a sophisticated ticketing system, and a comprehensive knowledge base into a single interface. In the 2026 landscape, LiveZilla differentiates itself by offering perpetual licensing options—a rarity in a subscription-dominated market—alongside a cloud-based offering. This flexibility, combined with real-time visitor tracking and proactive chat triggers, makes it a preferred choice for SMEs and enterprises that require full control over their customer interaction data without sacrificing modern features like automated bot responses and multi-channel integration.
Provides a live map and list of all visitors currently browsing the site, including referral strings and page paths.
Omnichannel AI Chatbot Orchestration for Enterprise Automation
Empathetic Conversational AI and Video Bots for Enterprise Customer Engagement
Turn your databases and spreadsheets into intelligent conversational AI agents.
Empower customer service representatives with real-time generative AI insights and automated knowledge retrieval.
Verified feedback from the global deployment network.
Post queries, share implementation strategies, and help other users.
Uses IP-based geolocation and browser headers to detect visitor location and preferred language.
Server-side event listeners that trigger chat invitations based on time-on-site, specific URL patterns, or exit intent.
Supports SSL/TLS for all data transmission and database-level encryption for sensitive ticket information.
Pre-defined text templates that use dynamic placeholders for visitor names, order IDs, or ticket numbers.
Aggregates messages from Email, Facebook, and WhatsApp into the centralized LiveZilla ticketing system.
A built-in content management system for creating searchable help articles and tutorials.
High bounce rates on the checkout page leading to lost revenue.
Registry Updated:2/7/2026
Store visitor data in the CRM via API.
Healthcare providers need to communicate with patients without violating privacy laws.
Global software company needs to route users to specific language desks.