Crisp
The all-in-one business messaging platform that connects you to your customers with AI-powered efficiency.
Conversational AI agent that resolves up to 70% of customer inquiries using verified data sources.
Lyro, developed by Tidio, represents the 2026 frontier of Retrieval-Augmented Generation (RAG) applied to customer service. Built on a hybrid architecture leveraging Anthropic's Claude models and proprietary LLM fine-tuning, Lyro functions as a semi-autonomous AI agent rather than a traditional decision-tree chatbot. It is engineered to ingest structured and unstructured data—including website URLs, PDF knowledge bases, and help center articles—to provide fact-based responses with near-zero hallucination rates. Unlike legacy bots, Lyro interprets intent and context, allowing for natural, human-like dialogue while maintaining strict adherence to the provided knowledge base. As of 2026, Lyro has evolved into a multi-channel powerhouse, integrating seamlessly with WhatsApp, Messenger, and Instagram, while providing enterprise-grade security features. Its market position is defined by its 'pay-per-resolved-conversation' model, which aligns cost directly with operational ROI. This makes it a preferred solution for mid-market e-commerce brands and scaling SaaS companies looking to reduce support tickets by up to 70% without sacrificing customer satisfaction scores (CSAT).
Uses Retrieval-Augmented Generation to ensure the AI only answers based on provided documents, preventing LLM hallucinations.
The all-in-one business messaging platform that connects you to your customers with AI-powered efficiency.
The hybrid AI chatbot specifically engineered to automate e-commerce customer support and drive revenue.
Autonomous Customer Support Operations for Enterprise Scale
Turn your knowledge base into an AI-powered autonomous support agent in minutes.
Verified feedback from the global deployment network.
Post queries, share implementation strategies, and help other users.
Can simultaneously ingest live URLs, static PDFs, and real-time support tickets to build a comprehensive context window.
Uses sentiment analysis and intent detection to automatically route complex or sensitive issues to live agents.
Deep-links into Shopify API to provide real-time order tracking, refund status, and inventory updates.
Automatically recrawls source websites at set intervals to update its internal vector database.
Detects user language instantly and responds in the same language using localized embeddings.
Identifies questions Lyro couldn't answer, highlighting gaps in your documentation.
High volume of 'Where is my order?' (WISMO) tickets flooding support channels.
Registry Updated:2/7/2026
Lyro provides status and tracking link.
Users struggling to find specific API documentation or setup guides.
Losing potential leads who visit the site outside of business hours.