Home Tasks News Blog Stacks FAQ

findAIList

The intelligent platform for discovering, comparing, and deploying AI capabilities. Built for the next generation of builders.

Platform

Capabilities
News
Stacks
Compare
Pricing

Company

About
Blog
Careers
Contact

Contribute

Promote Tool
Edit Tool
Request Tool

Stay Synchronized

Get the latest AI capabilities in your inbox.

© 2026 findAIList. All rights reserved.

Privacy Policy Terms of Service Refund Policy

Mitel AI Chatbot Builder | findAIList | findAIList

findAIList/Tools/Mitel AI Chatbot Builder

ACTIVE

Mitel AI Chatbot Builder

Paid

Seamlessly bridge the gap between AI-driven automation and human-centric contact center excellence.

Capabilities: Automated Customer Support Lead Qualification Self-Service Appointment Scheduling Account Balance Inquiries

9.5

Protocol Reliability Score

Overview

The Mitel AI Chatbot Builder is an enterprise-grade orchestration platform integrated within the Mitel MiContact Center (MiCC) ecosystem. Positioned for 2026 as a premier solution for regulated industries, it utilizes a sophisticated middleware layer that connects unified communications infrastructure with high-performance NLU engines like Google Cloud Dialogflow and IBM Watson. Technically, it functions as an abstraction layer for SIP/RTP and WebRTC streams, allowing developers to map intents to complex backend workflows without re-engineering the core telephony stack. Its architecture is specifically designed for high-availability environments where 'contextual handoff' is critical—ensuring that all metadata gathered by the AI is passed to a live agent in real-time. By 2026, the platform has matured to include generative AI grounding, allowing bots to pull from private enterprise knowledge bases while maintaining strict data sovereignty. It excels in hybrid deployments, supporting both MiVoice Business and MiCloud Connect architectures, providing a unified management interface for both voice and digital virtual agents.

Advanced Technology

Contextual Agent Handoff

Maintains the full conversation transcript and state variables when transitioning from bot to human agent within the MiCC Desktop.

Alternative Tools

View All Alternatives Discovery Engine

Verified Specs1.3M

LightBot

Conversational AI

Agentic Workflow Orchestration for High-Velocity Lead Conversion

Autonomous Lead QualificationDynamic Meeting Scheduling

From $49/moFreemium

Verified Specs450.0K

LeadBot

Conversational AI

Turn anonymous traffic into qualified pipeline with autonomous conversational intelligence.

Lead QualificationMeeting Scheduling

From $49/moFreemium

Verified Specs125.0K

LangBot

Conversational AI

Omnichannel AI Chatbot Orchestration for Enterprise Automation

Automated Lead QualificationDocument-based FAQ Resolution

From $29/moFreemium

Verified Specs1.2M

Landbot

Conversational AI

The intuitive no-code platform for building conversational apps and lead-gen workflows.

Lead QualificationCustomer Support Automation

From $45/moFreemium

Reviews & Ratings

Verified feedback from the global deployment network.

No reviews yet

Write a Review

Your Name *

Your Rating *

Review Title (Optional)

Your Review (Optional)

0/500

Feedback & Queries

Post queries, share implementation strategies, and help other users.

User Comments

Multi-Engine Orchestration

Ability to route different intents to different AI engines (e.g., Google Dialogflow for general FAQ, custom LLM for technical docs).

Real-time Sentiment Routing

Uses NLU to detect customer frustration scores and triggers an immediate high-priority escalation to a supervisor.

Omni-channel Persistence

Recognizes the user across SMS, Web, and Voice using a unified customer ID to maintain conversation state.

CRM Data-Dipping

Executes real-time REST API calls to pull customer history before the bot greets the user.

Compliance-First Architecture

Supports HIPAA and GDPR compliant logging, ensuring PII is redacted before being sent to third-party AI engines.

Voice-to-Digital Deflection

Triggers an SMS link to a chatbot session when a caller is waiting in a voice queue.

Specifications

Enterprise Readiness

SSO (Single Sign-On)
GDPR
HIPAA
PCI-DSS
SOC2
Data Sovereignty
Cloud-Native Architecture

Protocol Interface

textvoicedtmfjsontextaudiojsonaction_triggers

Native Integrations:

Pros & Cons

Advantages

Deeply embedded in MiCC workflow
Excellent enterprise-grade security and compliance
High reliability for mission-critical voice/digital applications
Robust omnichannel context retention

Limitations

Requires professional services for complex setups
Documentation can be fragmented across product lines
Pricing is non-transparent for smaller businesses

Strategic Edge

"Unique market positioning verified."

Setup Guide

Follow the official protocol for initialization.

Pricing Matrix

LIVE

MiCC Digital Add-onContact Sales

Mitel Virtual Agent (IVA)Custom

Knowledge Hub

Does it support voice and text?

Yes, it supports both digital (Web/SMS/Social) and voice interactions through the Mitel Virtual Agent framework.

Can I use my own AI engine like ChatGPT?

Yes, via the CloudLink and API integration layer, you can connect the builder to various LLM providers, including OpenAI and Google Gemini.

Is it PCI compliant?

Yes, it can be configured to handle payments securely without exposing sensitive card data to the AI or recording systems.

Does it require a Mitel phone system?

While it is optimized for Mitel MiCC, certain digital-only configurations can operate alongside other environments via CloudLink.

How long does a typical implementation take?

Basic chatbots can be deployed in weeks, while full enterprise voice integrations typically take 2-4 months including UAT.

Execution Protocols

Automated Claims Filing for Insurance
High call volume for repetitive data collection tasks during incident reports.
View Execution Protocol
01
Customer initiates chat via mobile app.
02
Bot validates policy number via CRM API.
03
Bot collects photos of damage via file upload.
04
Bot creates a ticket in the backend system and provides a reference number.

Deployment Health

STABLE

Monthly Visits450000

Global RankN/A

Bounce Rate35.5%

Registry Updated:2/7/2026

Capability Sectors

Ucaas Ccaas Nlu Mitel Micc Omnichannel

05

Bot offers to transfer to an adjuster if the claim exceeds $5,000.

After-Hours Medical Triage

Lack of support staff during 12 AM - 6 AM while maintaining patient care quality.

View Execution Protocol

01

Patient calls the office line.

02

Voicebot identifies keywords related to 'emergency' vs 'refill'.

03

Emergency keywords trigger an on-call doctor notification.

04

Refills are processed automatically via integration with the pharmacy portal.

05

Non-urgent appointments are scheduled using the bot's calendar integration.

Utility Bill Payments

High volume of low-value transactions taxing human agents.

View Execution Protocol

01

Customer sends SMS 'Pay Bill'.

02

Bot authenticates user via two-factor SMS code.

03

Bot retrieves balance from the billing engine.

04

Bot processes payment via a PCI-compliant gateway.

05

Bot sends a digital receipt and closes the session.