Brightpearl
The hyper-growth retail operating system for omnichannel merchants.
The intelligent post-purchase platform for branded tracking, delivery, and returns management.
Narvar is a market-leading post-purchase customer engagement platform utilized by over 1,500 global brands. In 2026, its technical architecture leverages deep machine learning models to provide hyper-accurate predictive delivery dates, dynamic routing for returns, and personalized content orchestration across tracking pages. The platform serves as a critical bridge between a merchant's fulfillment system and the customer's doorstep, effectively reducing 'Where Is My Order' (WISMO) inquiries by up to 40%. Narvar’s infrastructure is built on a high-availability multi-cloud environment, processing billions of data points across 800+ global carriers. It integrates seamlessly with major ERPs, WMSs, and e-commerce stacks (Shopify Plus, Salesforce Commerce Cloud, Adobe Commerce), offering a centralized dashboard for cross-functional logistics and marketing teams to monitor delivery health and customer sentiment. By shifting focus from transactional emails to branded experiences, Narvar enables retailers to reclaim the most valuable real estate in the customer journey: the period between purchase and delivery.
Machine learning algorithm that analyzes historical carrier performance and warehouse latency to provide precise delivery windows.
The hyper-growth retail operating system for omnichannel merchants.
Turn returns into a profit center by automating exchanges and maximizing customer retention.
Verified feedback from the global deployment network.
Post queries, share implementation strategies, and help other users.
Access to 200,000+ drop-off locations (Walgreens, Nordstrom, etc.) via a unified API.
Real-time inventory lookup during the return process to suggest immediate exchanges instead of refunds.
A single integration point for 800+ carriers worldwide with standardized status mapping.
Low-code visual editor for creating mobile-first tracking and return experiences with dynamic marketing blocks.
Reporting suite that calculates the carbon footprint of returns and shipping methods.
Natural Language Processing (NLP) applied to customer feedback gathered on tracking pages.
Support teams are overwhelmed by 'Where is my order?' inquiries during peak seasons.
Registry Updated:2/7/2026
High refund rates are impacting the bottom line for apparel retailers.
A US brand expanding to Europe struggles to manage multiple local carrier tracking formats.