Overview
NiCE CXone Mpower is an AI-first customer experience platform that unifies data and provides a foundation for automating AI-driven experiences at scale. It uses an open cloud architecture, allowing integration with existing tech stacks through open APIs and pre-built integrations. The platform accelerates CX transformation by providing an AI-ready data foundation. CXone Mpower features agentic AI agents that streamline AI adoption across all customer interactions, scaling in the cloud for simplified and secure operations. The platform enables automation of experiences with AI Agents, experience optimization, and proactive AI. It provides tools for omnichannel routing, proactive engagement, and workflow orchestration, augmenting human agents with real-time intelligence, copilots, automated summary, and workforce engagement tools. This architecture ensures consistent, personalized, and exceptional service across all channels.