Gorgias
The AI-first customer experience platform built specifically for high-growth e-commerce brands.
Transform customer interactions into growth with human-centric live chat and AI-driven automation.
Olark has evolved into a sophisticated customer engagement hub that prioritizes the 'human-in-the-loop' architecture while integrating advanced AI capabilities for the 2026 market. Its technical foundation rests on a lightweight JavaScript framework designed for sub-100ms latency, ensuring no impact on site performance. Olark's 2026 strategy focuses on 'Assisted Intelligence,' where LLM-powered bots handle initial triage and data extraction before seamlessly transitioning high-value interactions to human agents with full context. The platform provides deep visibility into visitor behavior through its 'PowerUps' ecosystem, allowing for real-time cobrowsing and advanced data masking. For technical teams, Olark offers a robust REST API and extensive Webhook support, enabling custom workflows between chat interactions and backend CRM or ERP systems. Positioned as a mid-market leader, Olark balances enterprise-grade security features like HIPAA and GDPR compliance with an intuitive UI that minimizes operator training time. Its 2026 iteration introduces 'Predictive Intent' scoring, which uses historical interaction data to identify visitors most likely to convert, triggering proactive engagement via automated 'Greeters' based on specific behavioral signals.
Rule-based triggers that execute chat initiation scripts based on visitor behavior (URL patterns, referral source, or time).
The AI-first customer experience platform built specifically for high-growth e-commerce brands.
AI-first customer messaging and conversational engagement platform.
Enterprise-grade omnichannel engagement platform with secure, AI-driven automation.
Unified AI-driven customer service platform for seamless cross-channel resolution and agent productivity.
Verified feedback from the global deployment network.
Post queries, share implementation strategies, and help other users.
Enriches chat data by automatically pulling social media profiles and professional data based on visitor IP or email.
A high-security visual engagement tool that allows agents to see the visitor's screen in real-time within the chat console.
Elasticsearch-powered indexing of all historical chat data for rapid retrieval and sentiment analysis.
Full access to modify the chat widget's DOM elements and style via CSS injections.
Dynamic language detection and translation services based on browser locale headers.
Customizable data collection forms that validate input before connecting to a live agent.
Users leaving high-value carts without completing the purchase.
Registry Updated:2/7/2026
Sales teams overwhelmed by unqualified low-value signups.
Difficulty in understanding user-reported UI issues via text.