The AI-powered lead conversion and communication platform for local businesses.
Podium is a sophisticated communication and lead-conversion platform engineered specifically for local, brick-and-mortar businesses. By 2026, Podium has transitioned from a standard SMS utility to a full-stack AI Employee platform. Its architecture leverages Retrieval-Augmented Generation (RAG) to ingest business-specific data—such as service menus, pricing, and operating hours—allowing its AI agents to autonomously handle lead qualification, appointment scheduling, and customer support via SMS and Webchat. The platform's technical core is built around a unified inbox that aggregates signals from Google Business Profiles, Facebook, Instagram, and SMS. Strategically, Podium positions itself as the operational OS for SMBs, bridging the gap between digital discovery and physical service. Its 2026 market stance emphasizes 'autonomous local commerce,' where AI handles the administrative overhead of customer interaction, permitting business owners to focus on physical fulfillment. The platform's integration layer is robust, connecting with industry-specific CRMs like ServiceTitan and Clio to ensure data synchronicity across the service lifecycle.
LLM-based autonomous agent that responds to inbound SMS leads within 30 seconds, using RAG to provide accurate business info.
Verified feedback from the global deployment network.
Post queries, share implementation strategies, and help other users.
Proprietary algorithm that calculates the optimal time to send review requests based on customer sentiment and transaction completion.
A centralized WebSocket-driven interface aggregating GMB, SMS, Facebook Messenger, Instagram DM, and WhatsApp.
PCI-DSS Level 1 compliant payment processing integrated directly into the SMS conversation flow.
Data-driven targeting allowing businesses to filter audiences by purchase history or last interaction date.
A widget that captures a visitor's mobile number and immediately shifts the desktop session to their phone's native SMS app.
Automated sentiment analysis and keyword extraction from customer interactions to identify service gaps.
Low volume of Google reviews despite high customer satisfaction.
Registry Updated:2/7/2026
Losing high-value emergency leads when the office is closed.
Plumbers spending hours chasing paper checks or manual card entry.