Overview
Richpanel is an AI-first customer service platform designed specifically for e-commerce businesses. It integrates data from various e-commerce apps to provide a unified view of the customer, enabling personalized and efficient support. The platform leverages AI to automate repetitive tasks, such as order tracking and FAQs, through a self-service portal. It features an AI assistant for agents, providing quick access to relevant information and scripting to ensure consistent and accurate responses. Richpanel also incorporates Voice of Customer AI to analyze customer conversations for actionable insights. The platform supports multi-channel communication, including email, chat, and social media, and offers integrations with tools like Zendesk and Gorgias for seamless data migration. Its architecture focuses on reducing support costs, increasing agent productivity, and improving customer satisfaction (CSAT) scores.