Typewise

Overview

Typewise is an AI customer service platform designed to automate and enhance customer interactions. It uses AI Agents for autonomous case handling, going beyond scripted replies by 'thinking' through inquiries. The platform features an AI Supervisor Engine that routes requests to the right AI or human agent based on channel and complexity. A key component is the Knowledge & Actions Hub, providing seamless integrations with existing CRMs, ERPs, and knowledge bases. Typewise supports multilingual communication in 50+ languages and offers real-time translation in 26+ languages. It also includes an AI Assistant to empower human agents by automating mundane tasks and continuously learning. The platform enables businesses to automate service at scale while maintaining brand consistency and quality.

Common tasks

Automated Case Handling Intelligent Service Orchestration AI-Powered Insights

FAQ

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How much time can Typewise save my support team?

Enterprises typically see 50%+ agent time savings after deploying Typewise’s AI. Savings come from automatic ticket triage, suggested replies grounded in your knowledge base, and faster wrap-up (summaries, tagging, and dispositioning).

What ROI can we expect from Typewise?

Most enterprise companies report 5–10× ROI in year one through automated resolution and higher CSAT/NPS. Using the AI Assistant alone, companies typically see 3–4× ROI driven by reduced Average Handling Time (AHT) and more consistent first-time resolution.

How quickly can we go live?

Most teams go live in 1–2 days. Connect your inbox/CRM, ingest core knowledge sources, define hand-off criteria, and start with a small pilot queue before ramping.

How do integrations work?