Overview
Wati AI is a conversational intelligence platform that focuses on leveraging WhatsApp as a primary channel for marketing, sales, and support. The platform offers no-code chatbot creation, enabling businesses to build AI-powered chatbots that automate query resolution and lead qualification. Wati integrates with WhatsApp Business API, allowing for personalized campaigns, team inbox management, and WhatsApp Business calling. Key features include an AI Support Agent that instantly responds to queries, Click to WhatsApp ads integration for improved ad performance, and the ability to send personalized campaigns with high delivery rates. The platform utilizes AI to analyze conversations, providing insights to improve messaging, campaign performance, and overall customer experience. It supports integrations with other channels like Instagram, Facebook, and SMS, offering a unified inbox for managing customer interactions. Wati AI's architecture enables businesses to build AI agents that qualify leads, uncover intent, and close sales on chat.