Overview
Zammad is a free, open-source ticketing system designed for managing customer support and internal communications. It can be installed on your own servers, giving you complete control over your data and infrastructure. Zammad provides features such as ticket creation, organization, assignment, and reporting. Its architecture is based on Ruby on Rails, making it extensible and customizable. It supports multiple channels, including email, phone, chat, and social media, centralizing all customer interactions. The value proposition is to provide a cost-effective and secure solution for businesses of all sizes to improve customer service and internal support workflows. It uses MySQL or PostgreSQL databases for storing the data.