The integrated XCaaS platform bridging employee and customer experience with AI-driven insights.
8x8 is a pioneer in the eXperience Communications as a Service (XCaaS) category, uniquely consolidating Unified Communications (UCaaS) and Contact Center (CCaaS) into a single-vendor, multi-tenant cloud architecture. By 2026, 8x8 has pivoted heavily toward the 'Intelligent Workspace,' leveraging generative AI to provide real-time agent assistance and deep conversational analytics. Their technical infrastructure is built on the patented 8x8 Global Reach network, which utilizes a geographically distributed set of data centers to ensure 99.999% uptime and low-latency audio/video. The platform is designed for enterprise scalability, supporting thousands of concurrent users across global regions while maintaining strict regulatory compliance (HIPAA, GDPR, FISMA). Unlike fragmented solutions, 8x8 provides a unified data layer, allowing sentiment analysis and engagement metrics to flow seamlessly between internal team collaborations and external customer interactions, providing a holistic view of organizational health.
Uses NLP and ML to analyze 100% of calls for sentiment, keywords, and compliance triggers.
Enterprise-grade video conferencing and webinar software optimized for SMB reliability and compliance.
A unified XCaaS platform integrating AI-driven customer engagement with global enterprise communications.
Seamlessly bridge the gap between AI-driven automation and human-centric contact center excellence.
The Unified AI Communications Platform for Connected Customer Experiences.
Verified feedback from the global deployment network.
Post queries, share implementation strategies, and help other users.
A high-volume call handling interface designed specifically for receptionists and operators.
A geo-redundant network of 35+ regional data centers with patented routing technology.
Enables contact center agents to reach subject matter experts across the organization instantly.
Allows for the injection of CRM data directly into the agent workspace via iFrame/Web-components.
Secure, encrypted recording of both audio and video streams for compliance.
AI-optimized outbound dialing logic that predicts agent availability to minimize dropped calls.
Consolidating fragmented local phone systems into a single global entity.
Registry Updated:2/7/2026
Ensuring patient-doctor video calls meet HIPAA requirements.
Managing customer queries across WhatsApp, SMS, and Voice in one place.