Overview
Customer Experience Agent Studio (CX Agent Studio) is a comprehensive development platform leveraging AI, specifically Gemini, to streamline the creation and deployment of multimodal AI agents. It uses a visual interface that reduces development time from weeks to days. These agents offer always-on customer self-service with human-like voices in over 40 languages. The platform retains context from the customer journey, enabling proactive support, resolves inquiries with zero wait times, and processes information from various input types like text, audio, and images. CX Agent Studio offers pre-built agent templates, an intuitive low-code conversational agent builder, a multimodal conversation simulator, and evaluation/tracing tools integrated within a single interface. It offers omnichannel engagement by connecting seamlessly across web, mobile, voice, email, social channels and apps.