Overview
Glance Guided CX provides a platform for businesses to integrate human-guided support into their digital customer experiences. The architecture supports cobrowsing, screen sharing, and mobile solutions, enabling agents to visually guide customers through websites, portals, and mobile applications. It leverages APIs and SDKs to integrate with existing CRM and CCaaS systems. Value proposition includes increased customer satisfaction, improved first call resolution, and enhanced cross-selling opportunities. Use cases encompass financial services (human-guided transactions), healthcare (high-stakes moments), insurance (customer support), retail (online in-person experiences), and SaaS (successful customer lifecycle). Glance offers developer tools for customization and implementation, including script tags, API access, and SDKs for iOS and Android, allowing businesses to tailor the solution to their specific needs.
Common tasks