Overview
Hamilton CapTel is a captioned telephone service designed for individuals with hearing loss, allowing them to listen and read real-time captions of their phone conversations. This service utilizes automatic speech recognition (ASR) software to generate captions, with live communications assistants available to make corrections and add details when needed. The captioned calls are provided at no cost to registered users with hearing loss, funded through a federally administered program. Hamilton CapTel offers various phone models and applications tailored for use at home, work, or on the go, ensuring accessibility and connectivity for its users. The service aims to improve communication confidence and reduce misunderstandings for those who struggle to hear on the phone.
Common tasks