Customer.io
The customer engagement platform for high-growth SaaS and B2C brands.
Real-time enterprise customer intelligence and identity resolution powered by OCI-native AI.
Oracle Unity (formerly CX Unity) represents the 2026 state-of-the-art in enterprise Customer Data Platforms, built natively on Oracle Cloud Infrastructure (OCI). Unlike legacy CDPs that simply aggregate data, Unity utilizes an AI-driven schema-mapping engine to ingest and harmonize B2B and B2C data from disparate sources including CRM, ERP, and IoT streams. The technical architecture leverages a persistent 'Golden Record' through sophisticated identity resolution algorithms that operate in sub-second latency for real-time activation. By 2026, Oracle has integrated deep Data Clean Room capabilities directly into Unity, allowing brands to collaborate on first-party data without compromising privacy. The platform is designed for the post-cookie era, focusing on behavioral intelligence and predictive modeling—calculating propensity scores, churn risk, and customer lifetime value (CLTV) dynamically. Its position in the market is defined by its seamless 'data-to-action' pipeline, specifically optimized for the Oracle Advertising and CX ecosystem while maintaining open REST APIs for third-party stack interoperability.
Uses probabilistic and deterministic matching to link disparate IDs (emails, cookies, device IDs) into a single profile.
The customer engagement platform for high-growth SaaS and B2C brands.
The foundation for real-time customer experience management through unified data and predictive AI orchestration.
The first Customer Data Platform (CDP) architected exclusively for SMB e-commerce growth.
The B2B Revenue Infrastructure Platform powering unified customer data and predictive intelligence.
Verified feedback from the global deployment network.
Post queries, share implementation strategies, and help other users.
Enables secure data collaboration with partners without moving raw data, utilizing differential privacy.
Out-of-the-box ML models for churn, propensity to buy, and CLTV.
Pre-configured data models for 12+ industries including Financial Services and Life Sciences.
Processes clickstream data via Kafka-based pipelines for immediate segment updates.
Links individual leads to parent accounts and buying groups using hierarchical data logic.
Automated consent management synchronization across all connected channels.
Customers see irrelevant ads for products they already purchased in-store.
Registry Updated:2/7/2026
Trigger thank-you email
Sales reps waste time on low-intent leads from high-value accounts.
High customer attrition in subscription services.