Fig HR Assistant

Fig HR Assistant is a sophisticated AI-driven People Operations platform designed to bridge the gap between complex HR policies and employee accessibility. Built on a Retrieval-Augmented Generation (RAG) framework, Fig ingests internal company documentation, wikis, and handbooks to provide instantaneous, accurate answers to employee queries across Slack and Microsoft Teams. Technically, the platform utilizes advanced vector embeddings to maintain semantic accuracy when interpreting nuanced HR inquiries, from maternity leave eligibility to complex payroll cycles. By 2026, Fig has positioned itself as a critical middleware layer that integrates bi-directionally with legacy HRIS systems like Workday, BambooHR, and HiBob, enabling not just information retrieval but active task execution. Its architecture emphasizes enterprise-grade security with PII-redaction layers, ensuring that sensitive employee data is never exposed to the underlying LLM training sets. The tool significantly reduces the administrative burden on HR departments by automating up to 80% of repetitive ticketing, allowing HR leaders to focus on strategic talent development and organizational culture.